Villa Italia and SiteMinder – Customer Story

The homes of Villa Italia – three in overall, presenting 37 resort rooms and 5 residences – dot the idyllic hills of the Spessart and Franconia’s vineyards. 

The region is a well-liked all-yr-round location for leisure visitors, and whilst numerous friends pick out Villa Italia for a weekend of golfing or climbing, the area of the rooms and residences also allows business enterprise travellers to get to their appointments quickly and immediately.

We lately spoke to Antonio Ramirez, who manages Villa Italia. He explained to us about the rationale for switching to SiteMinder early in 2022 and how this improve has served him optimise his on the net distribution.

From limited visibility to much-achieving and time-preserving online distribution

With their old program Villa Italia could only link to a number of booking channels without shelling out more service fees. As a end result, the homes had only a slight existence on OTAs, inhibiting their arrive at and producing few bookings.

“On top rated of that we also had to manage two premiums with the outdated resort application: a single for our internet site and just one for OTAs. This meant double the work anytime we adjusted a rate mainly because we constantly had to update two,” Mr Ramirez explains.

All this adjusted dramatically when he applied SiteMinder’s channel manager:

“Now we just take care of one particular charge and SiteMinder instantly updates our prices throughout all other channels. This does not only help us preserve at the very least just one hour of operate, depending on the year, but it also reduces the risk of human mistake,” Mr Ramirez points out.

The implementation also came with the opportunity to connect to considerably much more OTAs than before. This considerably enhanced visibility and generated a lot more bookings.

Easy switch and very good assistance

Mr Ramirez has not forgotten his first effect of SiteMinder: “The framework of the technique appealed to me correct absent. The interface was intuitive and every little thing so uncomplicated to use – I straight away took to it.”

He also savored the dependable support and the speed with which he could improve from the previous to the new system: “We received together properly with the support team from the very beginning, and we proceed to acquire prompt responses to our queries. The change generally was uncomplicated and smooth. Of system, our crew experienced to study how to use the new program, but that also didn’t choose extensive.”

Income properly used

Soon after roughly just one year Mr Ramirez stays satisfied with SiteMinder, which, he details out, he did not automatically hope:

“I’m a sceptic when it will come to new software package answers, which is why I’m extra than satisfied that every little thing worked out so very well and that SiteMinder has verified to be these a dependable partner. With the aged technique we generally ran into troubles, and at instances we’d have to hold out for a prolonged time to get them solved. This is a matter of the earlier now.”

But this is not the only rationale Mr Ramirez stays confident that switching to SiteMinder was a fantastic selection: “In my knowledge the swap was totally truly worth it. We were wanting to use as quite a few channels as probable with as small energy as achievable. And this is precisely what SiteMinder provides. I unquestionably propose that hoteliers get a possibility and check out some thing new.”

Thank you, Antonio, and we want you all the good results for the future!