Qunci Villas and SiteMinder – Customer success story

A honeymoon is a pivotal minute for newlyweds to start off their new everyday living with each other. Which is why selecting the best honeymoon desired destination, such as picking out the very best couple’s lodging, is regarded essential. A single of the most loved selections for freshly married partners in Indonesia is Qunci Villas Lombok.

Qunci Villas is one of the pioneer boutique lodges in Lombok that has been in business enterprise considering that July 2003. The hotel was made by Dutch architect, Joost van Grieken, which limitations its carbon footprint by working with natural products these types of as stone and wooden. Also, his layout more enhances the place and public parts which are decked-out with neighborhood artworks. Van Grieken was also inspired by genuine Indonesian architecture when designing the lodge. The consequence is an eco-helpful resort that is in harmony with character and neighborhood values. As their tagline states: Qunci Villas is your important to a genuine Lombok expertise.

Qunci Villas does not deem the splendor of the inn as the only point that issues to attendees, even so The staff also thinks the visitor’s practical experience is of good importance.

“Most of our friends are youthful partners, honeymooners, or those people who are celebrating their anniversary. Therefore, we normally check out to assure that we offer a significant degree of provider to just about every guest and make sure that each guest is contented with the knowledge of remaining with us,“ said Viki Edy Priyatna, E-Small business & Reservations Manager.

Changing from guide work to method integration

To assure the most effective working experience for their visitors, Qunci Villas requirements to spend time concentrating on supplying the most outstanding support. For that explanation, it necessary to ditch handbook work and swap to program integration. Earlier, lodge functions such as receiving, recording, and inputting reservation knowledge into the residence management method had to be carried out manually, which was time-consuming and ineffective.

Even so, considering the fact that getting SiteMinder from an on-line look for and hoping it out for free of charge, Qunci Villas has managed to take care of recurring difficulties. Viki professed that SiteMinder served them simplify administrative processes by automating operational jobs. This specifically can help conserve the hotel’s team time and assets.

“We ended up aided by SiteMinder for the reason that they truly brought about a ‘revolution’ for our assets. All jobs are integrated in between our internet site, booking webpage, and house administration procedure. This definitely will save labour fees and time. Effective dealing with of reserving channels, therefore escalating income, and most importantly improving our buyer experience,” Viki discussed.

Reservations spike right after automation

On top rated of program integration and automation, SiteMinder delivers adjustments for Qunci Villas’ space management and home rate adjustments. Viki explained:

“SiteMinder enables us to conveniently apply a dynamic pricing procedure. Earlier we tended to use static seasonal pricing. With SiteMinder, our earnings has greater by 30% from what it was just before.”

What is far more, Viki states, by employing SiteMinder he’s capable to end a good offer of duties extra effectively, decrease overbooking, decrease difficulties due to human-mistake, and make his operate extra satisfying and easier.

Thank you for selecting SiteMinder and greatest of luck to Qunci Villas Lombok!

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